Shipping and Returns Policies
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.
Shipping / Delivery
If your order is in stock and we process the charges to your credit card it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at orders@TheModernToilet.com
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If you item(s) do arrived damaged please send photos to returns@TheModernToilet.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders cancelled after 24 hours are subject to a $20 administration fee whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Returns policies are based on the brand of product:
Standard Return Policy
If you would like to return an item that is in “like-new condition” with original product tags and packaging, item must not have been installed, used, or modified. If the item meets the “like-new condition”, you may return the product at your expense within 3 calendar days of receipt. Any shipping fees are all non-refundable and restocking fee of 15% will be applied. Customers who place orders online are responsible for the accuracy of their product selection and information entered. Customers who place orders by phone must review their receipt for accuracy within 24 hours.
Items Not Eligible for Return
- • Special discount items, clearance items
- • Any item that has been modified or used, assembled, or installed. These actions will result in the item being in non-resalable condition.
- • Any item not accompanied by a Return Authorization Number issued by Bosconi.
- • Any item that is not in the original box with sufficient packaging materials.
- • Expedited shipping charges.
- • Any item not purchased from Bosconi.
Damaged & Defective Goods Policy
At Bosconi, we understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand behind you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. In this case, it is important to notate any damage on the BOL or POD when you sign for the delivery, even if the package appears only slightly damaged. Also, please provide two clear photos of the damages to Bosconi. If the driver doesn't allow or won't wait notate on the BOL / POD "Driver will not allow inspection." All damages should be reported to Bosconi within 3 calendar days of delivery.
The customer will not be charged for the return shipping of the damaged item and/or the shipping of the replacement item as long as the proper notation is present on the BOL / POD when it was originally delivered.
Please look for the following when checking:
• Carton/pallet count
- • Crumpled zones
- • Pushed in areas
- • Fork lift punctures
- • Holes
- • Any additional outside damage to packaging
If a return is desired instead of replacement, the "Standard Return Policy" above applies and there will be a 15% restocking fee that will be deducted from the credit. Failure to follow return procedures will result in a charge for the freight replacement item.
Incorrectly Shipped Items
If the item received was incorrectly shipped by us please contact us immediately. In this case, the customer will qualify for store credit or refund in the same form as the payment.
To provide any credit or replacement units we must first have a chance to receive and completely inspect your return. After the product is received, inspected and verified to be in "like-new condition”, a full refund will be provided.
Damages & Refusing a Freight Shipment
If the shipment is damaged, a customer has the option of refusing the shipment. Contact our CSR when and if you refuse a shipment. Also, proper notation must be on the BOL / POD receipt. Bosconi will assist in filing a freight claim for damaged freight if the carrier is our normal in-house carrier. If the carrier was chosen by the consignee, then it will be the responsibility of the consignee to file such a claim. Should a shipment arrive with damages caused by the carrier, the carrier will return the merchandise at no cost to either party.
Any external evidence of loss or damage that occurred during transit is considered visible loss or damage and must be noted on the BOL / POD and signed by the carrier's agent (driver). Failure to adequately describe the visible loss or damage could result in the carrier delaying or refusing to honor the freight claim.
Any damage that occurred during transit that was not visible at the time of delivery is considered concealed loss or damage. Due to rough handling in transit it is possible to damage the contents of a carton without damaging the outer packaging itself. If such a situation occurs, it is important to contact Bosconi immediately for instructions on how to handle this. Please do not file a claim with the freight company yourself - if they deny your claim we have no recourse with them and thus cannot replace anything that is damaged. If a claim is to be filed it is important to save the packaging that the damaged merchandise arrived in. At least two clear pictures of the damage are to be e-mailed to CSR immediately. You must open all received boxes and inspect products for concealed damage within 72 hours (3 calendar days) of delivery and Bosconi must be notified at that time. After this time frame claims, may not be honored.
Bosconi reserves the right to replace any damaged merchandise within 3 calendar days of notification by the customer. If a replacement item is available for shipping within that time period, then a refund cannot be issued. If no replacement is available, the damaged item(s) will be refunded in full if the damage was the fault of freight carrier, and all return procedures were followed.
Failure to follow return procedure for the damaged item may result in a charge for the free replacement item. Please note that returned items found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case Bosconi will email you for your decision on whether to ship the item back to you at your expense or be refunded with a 50% restocking fee and store credit.
Standard Exchange Policy
If you would like to exchange an item that is in “like-new condition” with original packaging, you may exchange the product within 3 days of receipt.
Bosconi will reduce the restocking fee by 5% (10% Restocking Fee) if an item from of equal or greater value is purchased for exchange. The customer will be responsible for the shipping charges on the return as well as the shipping charges on the replacement.
Due to governmental regulations and the hygienic nature of our products, Brondell can only accept customer and vendor returns on seats and bidet products that are unopened, unused, and re-sellable. Returns to Brondell will incur a 15% restocking and handling fee. Products that are not in new and re-sellable condition are subject to additional fees and/or non-credit for returned merchandise. Any returns must be shipped back to Brondell pre-paid by customer or vendor within 30 days of original purchase.
Brondell will not accept for credit any customer or vendor returns on seats or bidet products that have been opened and/or used in any manner. For Warranty service, customers must contact Brondell directly for repair and/or replacement of any defective merchandise.
All other non-hygienic products:
Returns to Brondell will incur a 15% restocking and handling fee. Products that are not in new and re-sellable condition are subject to additional fees and/or non-credit for returned merchandise. H2O+ water filtration & O2+ air purifier products including filters that have been used may not be returned as once water has been run through the filter, they are not re-sellable. Any returns must be shipped back to Brondell pre-paid by customer or vendor within 30 days of original purchase.
All returns require a Return Merchandise Authorization (RMA) from our Customer Service Dept. No returns will be accepted without an RMA issued by RGM Distribution. To provide a refund or replacement, we need to fully inspect the unit. All returns must be initiated within 30 days of the delivery date and it is the dealer/customer’s responsibility to return all items in new condition, meaning undamaged original packaging with product manuals. Once the returned item is received and verified to be in “new” condition, a full refund will be issued, minus the original freight charges and a 15% restocking fee (if applicable). All returns must be received within 2 weeks of the RMA# issued date